WELCOME

Welcome to the Brunswick Veterinary Hospital! We are happy to have you join our growing practice. Our dedicated, caring staff is committed to providing the best health care for your pet.

The Brunswick Veterinary Hospital offers a full range of veterinary services including physical exams, internal medicine, soft tissue and orthopedic surgery, dentistry, lab work, radiology, routine preventative care, vaccinations, as well as prescription foods and medications.

Our mission is to be dedicated to consistently obtaining high customer satisfaction by rendering excellent, high quality and compassionate service in a clean, enjoyable homelike atmosphere. We believe that a key element to a healthy pet is a great relationship with your veterinarian. Our goal is to gain the trust of our clients and develop meaningful relationships based on courtesy and respect that last a lifetime.

We appreciate the trust you have expressed in selecting our practice to serve the health needs of your pet(s)!

We have prepared this pamphlet to give you information about our methods of practice. Please inquire about any area that is not covered in this handout.

REGISTRATION

Enclosed is an Acquaintance Form/Pet Health History Questionnaire, which you should complete and sign at home before your pet’s first visit. You may email this form to us at brunswickveterinaryhospital@gmail.com, fax to 518-244-3290, or please bring this form with you on your first visit.

OFFICE HOURS

Our usual office hours are 8:00am to 5:00pm Monday and Friday, Tuesdays, Wednesdays and Thursdays from 8:00am to 7:00pm, and every Saturday from 8:00am to 1:00pm. After hours you may leave a message on our answering machine. Please include your name, your pet’s name, your telephone number, and the time. We will get back to you during regular business hours.

We are available for emergencies during normal business hours. In case of emergencies after hours please contact the Upstate Veterinary Referral Center’s ER at 518-783-3198 or the Capital District Veterinary Referral Hospital at 518-785-1094.

APPOINTMENTS

Patients are seen by appointment only. Please call in advance so that a time may be reserved for your pet. We make every effort to be on time and ask that you extend the same courtesy to us. Occasionally a pet may require an extraordinary amount of our time or require immediate emergency care. These situations may cause delays in our schedule, but we will always try to honor your appointment time, or to reschedule your pet to another day. Please know that if your pet ever needs extra treatment or emergency care, we will adjust to his/her needs even if it results in a delay for other patients.

CANCELLATION OF APPOINTMENTS

If you cannot keep an appointment please notify our office by calling 518-279-0700. You may leave a message with our staff or recorded on our answering machine. No charge will be made for missed appointments provided at least 24 hours prior notice is given so that the time reserved for your pet may be made available for other patients.

Failure to keep a scheduled appointment and/or failure to appear at the scheduled appointment time inconveniences many other pets and their owners. Therefore, failure to keep a scheduled appointment without 24 hours’ notice of cancellation may result in a required reservation deposit before another appointment can be made.

EMERGENCIES

Emergencies are accepted anytime that the hospital is open. If at all possible it is best to call before coming in so that a team member can advise you on your particular emergency and notify the doctor on duty that you are on your way.

We are also available for urgent care when the condition is non-life-threatening. We have reserved a special time daily to see urgent care patients. If your pet has a problem requiring treatment please call as early in the day as possible. In order to maintain a reasonable schedule during the day, emergencies, except trauma, can be seen only during the time set aside for that purpose. Accidents and life threatening emergencies are always treated upon arrival.

After hours please contact either the Upstate Veterinary Referral Center’s ER at 518-783-3198 or the Capital District Veterinary Referral Hospital at 518-785-1094.

TELEPHONE CALLS

It would be unfair for the doctor to leave a pet during treatment to answer telephone calls therefore our office staff and veterinary technicians have been trained to answer most questions, or to relay answers to you. If they are unable to answer your questions, we will return your call as soon as possible but sometimes this may not be until late in the evening, or even the following day.

FEES AND PAYMENTS

Payment is expected at the time of your visit. Several methods of payment are available: Cash, Check, Visa, MasterCard, Discover Card, or Care Credit are all accepted.

A late fee of $35 is applied to all accounts after 30 days. If valid payment is not made (i.e. no payment, bad check, etc), any further appointments must be paid for with cash or money order. If collection efforts are required a collection fee of $35 (minimum) will be added to the total amount due. A $35 fee will be added to all checks returned for insufficient funds and payment will be required in the form of cash or money order.
Collection of funds will be pursued (with appropriate fees) on any balances 30 days past due.

PRESCIPTION REQUESTS

We are more than happy to provide a written script for any medications that you wish to purchase outside of our practice. Please kindly give us 24 hours to fulfill your request. Unfortunately, due to New York State law we do have to provide your prescription on official New York prescription pad paper and cannot accept a faxed or emailed request from the pharmacy. We will call you when your script is ready to be picked up, or we can mail you your copy, whichever is more convenient.

You can also purchase medications from our store which can be found on the tab at the top of our website: www.brunswickveterinaryhospital.com. When purchasing via this method we can electronically approve your script and your medication will still maintain all manufacturer’s warrantees.

ABOUT OUR DOCTORS

Dr. Nicole LaMora

Dr. Nicole L. LaMora, owner of the Brunswick Veterinary Hospital, attended The Ohio State University and graduated with a B.S. Degree in Animal Science in 1996. After several years working as a Diet’s Specialist for the El Paso Texas Zoo, and also as a Customs Inspector and dog handler for the Department of Homeland Security Dr. LaMora was admitted to Texas A&M’s College of Veterinary Medicine where she earned her Doctorate in Veterinary Medicine.

As a veterinary practitioner, Dr. LaMora’s top priority is to provide quality care to her patients. She likes helping people and pets with their problems and enjoys the detective work that goes into the more difficult to solve cases. Equally important to her are the relationships she creates with both her patients and their owners, and she enjoys helping to strengthen the bond we have with our pets.

Dr. LaMora is married to her husband of 21 years, Brandon and they are proud parents of a very active five year old. They also currently share their house with 2 dogs, 2 cats, 5 horses, 1 donkey, and 3 goats! She enjoys horseback riding, cross stitching, reading, and spending time with family, friends, and pets.

Dr. Kaitlin Quirk

Dr. Kaitlin Quirk is originally from Guilderland, New York. She attended Cornell University receiving her undergraduate degree in 2009 and her veterinary degree in 2013. Following graduation, she did a rotating internship in small animal medicine and surgery and then worked in a general practice in Manhattan. She moved back to the Capital Region in the fall of 2016 and joined the Brunswick Veterinary Hospital in the spring of 2018.

Aside from her medical interests, Dr. Quirk enjoys reading, travel, horseback riding and all things Disney. She also enjoys relaxing with family and friends, including her cat Melody and her horse Rocky.

Dr. Heather Burrowes

Dr. Heather Burrowes is originally from Long Island, New York but has made the Capital District her home for many years. She graduated from Cornell University’s College of Veterinary Medicine in 2012 and has been a small animal general practitioner ever since, with a special emphasis on pain management, sports medicine, dermatology and internal medicine. She became certified in veterinary acupuncture at the Chi Institute of Traditional Chinese Veterinary Medicine in 2019, and loves being able to use this skill to improve quality of life for all kinds of patients, from active working dogs to elderly indoor cats.

In her spare time, Dr. Burrowes is actively involved in the local dog sports community with her two Poodles, Audie and Blue, who participate in everything from competition obedience to scent work and anything else that looks like fun! She is also an avid cook and gardener, and enjoys spending most of the summer either digging in the dirt or canning what it produces.

THANK YOU!

For spending the time to read and understand the information in this pamphlet.

For becoming part of our growing family of happy patients and pleased clients!