New Clients
At Brunswick Veterinary Hospital, you can expect state of the art medical care for your pet. We believe in nurturing the human-pet bond and creating a harmonious relationship between people and pets. You can expect to be greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians. We appreciate the role we get to play in your pets’ health care.
If you have any questions or comments about how we can care for your pet, please contact us today at (518) 279-0700 .
WELCOME
Welcome to the Brunswick Veterinary Hospital! We are happy to have you join our growing practice. Our dedicated, caring staff is committed to providing the best health care for your pet.
The Brunswick Veterinary Hospital offers a full range of veterinary services including physical exams, internal medicine, soft tissue and orthopedic surgery, dentistry, lab work, radiology, routine preventative care, vaccinations, and acupuncture, as well as prescription foods and medications.
OFFICE HOURS
Our office hours will be 8:00am to 6:00pm Monday through Friday. We are closed Saturdays and Sundays, as well as most major holidays. After hours, you may leave a message on our answering machine. Please include your name, your pet’s name, your telephone number, and the time. We will get back to you during regular business hours.
APPOINTMENTS
Patients are seen by appointment only. Please call in advance so that a time may be reserved for your pet. We make every effort to be on time and ask that you extend the same courtesy to us. Occasionally a pet may require an extraordinary amount of our time or require immediate emergency care. These situations may cause delays in our schedule, but we will always try to honor your appointment time, or to reschedule your pet to another day. Please know that if your pet ever needs extra treatment or emergency care, we will adjust to his/her needs even if it results in a delay for other patients.
CANCELLATION OF APPOINTMENTS
If you cannot keep an appointment please notify our office by calling (518) 279-0700 . You may leave a message with our staff or recorded on our answering machine. No charge will be made for missed appointments provided at least 24 hours prior notice is given so that the time reserved for your pet may be made available for other patients.
Failure to keep a scheduled appointment and/or failure to appear at the scheduled appointment time inconveniences many other pets and their owners. Therefore, failure to keep a scheduled appointment without 24 hours’ notice of cancellation may result in a required reservation deposit before another appointment can be made.
EMERGENCIES
Emergencies are accepted anytime that the hospital is open. If at all possible it is best to call before coming in so that a team member can advise you on your particular emergency and notify the doctor on duty that you are on your way.
We are also available for urgent care when the condition is non-life-threatening. We have reserved a special time daily to see urgent care patients. If your pet has a problem requiring treatment please call as early in the day as possible. In order to maintain a reasonable schedule during the day, emergencies, except trauma, can be seen only during the time set aside for that purpose. Accidents and life threatening emergencies are always treated upon arrival.
After hours please contact either the Upstate Veterinary Referral Center’s ER at 518-783-3198 or the Capital District Veterinary Referral Hospital at 518-785-1094.
TELEPHONE CALLS
It would be unfair for the doctor to leave a pet during treatment to answer telephone calls therefore our office staff and veterinary technicians have been trained to answer most questions, or to relay answers to you. If they are unable to answer your questions, we will return your call as soon as possible but sometimes this may not be until late in the evening, or even the following day.
FEES AND PAYMENTS
Payment is expected at the time of your visit. Several methods of payment are available: Cash, Check, Visa, MasterCard, Discover Card, or Care Credit are all accepted.
A late fee of $35 is applied to all accounts after 30 days. If valid payment is not made (i.e. no payment, bad check, etc), any further appointments must be paid for with cash or money order. If collection efforts are required a collection fee of $35 (minimum) will be added to the total amount due. A $35 fee will be added to all checks returned for insufficient funds and payment will be required in the form of cash or money order.
Collection of funds will be pursued (with appropriate fees) on any balances 30 days past due.
PRESCIPTION REQUESTS
We are more than happy to provide a written script for any medications that you wish to purchase outside of our practice. Please kindly give us 24 hours to fulfill your request. Unfortunately, due to New York State law we do have to provide your prescription on official New York prescription pad paper and cannot accept a faxed or emailed request from the pharmacy. We will call you when your script is ready to be picked up, or we can mail you your copy, whichever is more convenient.
You can also purchase medications from our store which can be found on the tab at the top of our website: www.brunswickveterinaryhospital.com. When purchasing via this method we can electronically approve your script and your medication will still maintain all manufacturer’s warrantees.
THANK YOU!
For spending the time to read and understand the information in this pamphlet.
For becoming part of our growing family of happy patients and pleased clients!